Student Support Navigator (Maternity Cover)

0.8 FTE (4 days per week) , 48 weeks  |  Student and Campus Life

Wrexham University is committed to providing a supportive, inclusive, and student-centered environment where learners are empowered to succeed academically, personally, and professionally. The Student and Campus Life team plays a key role in delivering high-quality support services that enhance the student experience across campuses.

About the Role

We are seeking a proactive and compassionate Student Support Navigator to join the Student and Campus Life team on a maternity cover basis. You will be a key point of contact for students, helping them access appropriate support services, navigate university systems, and overcome barriers to success.

This role is ideal for someone who is confident working with a diverse student population and who can provide clear guidance, early intervention support, and effective signposting within a complex educational environment.

Key Responsibilities

• Provide first-line support and guidance to students on a range of academic, personal, and welfare matters
• Act as a “navigator” to connect students with appropriate internal and external support services
• Support students experiencing difficulties, ensuring timely intervention and escalation where appropriate
• Maintain accurate records of student interactions in line with university policies
• Work collaboratively with academic staff and professional services teams
• Promote student wellbeing, retention, and engagement across campuses
• Contribute to the development of inclusive and accessible support practices

About You

We are looking for someone who has:

• Experience in student support, pastoral care, advice services, or a similar role
• Strong communication and interpersonal skills
• The ability to work sensitively with students facing a range of challenges
• Good organisational skills and attention to detail
• Confidence in working both independently and as part of a team
• A commitment to equality, diversity, and inclusion

Experience in a higher education setting is desirable but not essential.

Welsh language skills are desirable but not essential.

Working Pattern

This is a 0.8 FTE role (4 days per week), with some flexibility required to meet student and service needs.

Further details

Job Description - Welsh
Job Description - English

Wrexham University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates and will ensure applicants will not be discriminated against due to their protected characteristics under the Equality Act 2010. The University will make all efforts to meet your access requirements. Please contact our Human Resources Team as soon as possible to discuss any adjustments or assistance you may need to complete your application form, or to answer any queries you may have.

We welcome applications in Welsh and English. Any applications submitted in Welsh will not be treated less favourably than applications submitted in English.

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