Head of Student Lifecycle Services

About us

As part of Student Operations, Student Lifecycle Services is led through two complementary Head of Student Lifecycle Services roles, with each postholder accountable for a defined service portfolio while sharing responsibility for a coherent, resilient and student-centred end-to-end student lifecycle service.

We are looking for experienced student lifecycle professionals to join us as Head of Student Lifecycle Services for Enrolment & Student Records and Progression & Awards. These are senior leadership roles with responsibility for services that are fundamental to the integrity of UCL’s academic administration and the student experience.

About the role

As Head of Student Lifecycle Services, you will provide strategic leadership for either UCL’s enrolment and student records or progression & awards services across undergraduate, postgraduate taught, affiliate and other taught student populations.

You will lead the Student Lifecycle Managers within your portfolio and provide strategic oversight of UCL’s annual enrolment and re-enrolment cycle, ensuring effective governance, operational readiness and coordinated delivery across faculties, departments and professional services. You will act as the senior business process owner for enrolment and student record management, ensuring student records, status and key lifecycle information are accurate, timely and appropriately controlled.

Working collaboratively across UCL, you will lead service improvement and redesign, strengthen governance and resilience, and provide senior oversight of complex and sensitive student record matters. You will also shape the development of student lifecycle systems and processes, using data, user feedback and sector insight to improve service quality, compliance, efficiency and the student experience.

As we have two roles available, please visit our career site to view both adverts for enrolment & records and progression & award.

About you

You will be an experienced student lifecycle professional with substantial senior experience of progression, award, enrolment, student status and student record management within a complex higher education environment. You will have a strong understanding of the UK higher education student lifecycle and the policy and regulatory environment affecting enrolment, student status and student records.

You will have experience of leading complex, high-volume and deadline-critical services and managing managers, alongside a strong track record in strategic service leadership, service redesign and organisational or digital change. You will be confident owning complex processes, controls, risks and data quality within a regulated environment, and using management information and user feedback to improve services and inform decisions.

A collaborative and inclusive leader, you will have excellent influencing and communication skills, strong strategic judgement and the ability to build effective relationships with senior stakeholders across organisational boundaries. You will be comfortable making evidence-based decisions in complex circumstances and remaining calm and accountable during high-pressure operational periods.

What we offer

Full details: UCL Rewards and Benefits.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.

Customer advert reference: B01-05766

Advert information