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Student Support Officer

Queen Mary University of London

Location: London
Salary: £34,733 to £40,797 per annum (Grade 4), inclusive of London Allowance.
Hours: Full Time
Contract Type: Permanent
Placed On: 13th October 2021
Closes: 3rd November 2021
Job Ref: QMUL26591

About the Role

A vacancy has now arisen within the School’s Teaching Services Team to provide administrative support in relation to student activities at the Mile End campus in East London.

About You

You should have substantial relevant experience of working in a University environment and must have experience of dealing effectively with people face-to-face with a customer oriented approach. A detailed understanding of student support issues in higher education is essential as well as the ability to work with tact and confidentiality when dealing with sensitive or confidential issues.

The role requires high-level interpersonal skills including relationship building and the ability to work creatively with diverse teams and to communicate effectively using a range of media. You must be able to understand complex issues and problems and deliver practical solutions, working both independently and as part of a team.

About the School of EECS

EECS is an exciting and dynamic environment and is home to over 1600 undergraduate students, 800 postgraduate students, and 200 PhD students. We well known for our pioneering research and pride ourselves on our world-class projects.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, pension scheme, 30 days’ leave per annum, a season ticket loan scheme, staff networks and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is a full time (35 hours per week), permanent appointment and is available immediately. The starting salary will be in the range of £34,733 - £40,797 per annum (Grade 4), inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We have policies to support our staff throughout their careers, including arrangements for those who wish to work flexibly or on a job share basis, and we provide support for those returning from long-term absence. We particularly welcome applications from under-represented (BAME) groups, and from women in all stages of life, including pregnancy and maternity leave. We also encourage men to apply for this position to balance the gender distribution in our administrative team.

Informal enquiries should be addressed to Ms Karen FinesilverSmith at Details about the School can be found at

Candidates are kindly requested to upload a CV and covering letter only; certificates, references and personal documents should not be provided at this stage.

To apply for the role, please click the ‘apply’ button.

The closing date for applications is 3 November 2021. Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

Proud to be a London Living Wage Employer

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