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Receptionist / Front of House Team Member

Sotheby's Institute of Art - London

Location: Sotheby’s Institute of Art–London, Bedford Square

Reports To: Head of Facilities and Operations

Role: 35 hours per week (1.0 FTE)

Role Purpose:

Responsible for the smooth running of the Reception area you will have a strong customer service background and experience of working in a receptionist or customer facing role.  As the initial public face of the Institute you will provide a professional, confident, friendly and helpful interaction with visitors, staff and students.   The role will also involve providing general administrative support to members of other departments as required.     


  • Welcoming visitors to the Institute and directing them to the appropriate department
  • Supporting students with their queries and directing to the appropriate person when necessary
  • Handling and distribution of telephone and email enquiries
  • Ad-hoc support to the Director of the Institute in organisation of meetings, Institute events and administrative tasks as required
  • Providing support to the Head of Facilities on projects
  • Working closely with other departments providing administrative support
  • Dealing with incoming and outgoing mail on a daily basis
  • Provision of cover for other team members who are away including setting up classrooms and cafe area
  • Assisting the Facilities team in ensuring compliance with Health and Safety policies and associated statutory requirements
  • Assuming role of Fire Marshall during building evacuations

Essential skills and experience

  • Experience of working in a customer facing environment or busy reception
  • Smart and presentable in appearance
  • Ability to communicate clearly, effectively and politely with customers.
  • High level of interpersonal skills
  • Organisational skills and IT Literate
  • Proactive, reliable and with an eye for detail
  • Ability to be able to work on own initiative and as part of a team
  • Proficient in the use of Microsoft Office including Excel, Word, PowerPoint and Outlook
  • Experience of delivering a proactive service
  • The ability to work flexible hours on occasion such as staying late to support Institute events, is desirable 

Please note the following:

  • Please submit your CV and a covering letter addressing the criteria set out in the job description and person specification for this position to: Please state where you have seen this role advertised.
  • Please include details of 2 referees, one of which should be your current / most recent employer.  Referees will not be contacted without seeking prior agreement with applicant.
  • Closing date 28 November 2021
  • Applicants must have the right to work in the UK
Location: London
Salary: £26,650
Hours: Full Time
Contract Type: Permanent
Placed On: 12th November 2021
Closes: 28th November 2021
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