Back to search results

Client Service Executive

BPP - Client Services

Location: Manchester, Work from home
Salary: £19,000 to £20,000
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 10th August 2022
Closes: 7th October 2022
Job Ref: 000104
 

The role will have a hybrid rota of working between home and the office location (2 days one week and 3 days the next)

Deliver essential everyday support through excellent service

Responsible for everyday student and manager requests, you’ll proactively manage several accounts while maintaining incredibly high professional standards. An integral member of our client-focused set-up, this role is created for individuals who revel in delivering excellent service – with the dedicated skills and passion for supporting across all kinds of exciting and essential projects.

What you’ll be doing

  • Delivering essential role in managing client administration and service support to agreed KPIs
  • Responding to student and client enquiries – from processing orders to mock exam arrangements
  • Proactively supporting clients and students including obtaining information and logging requests
  • Maintaining up-to-date client profiles and process records on all BPP systems
  • Providing all positive feedback and issues/areas of client concern to relevant stakeholders
  • Working actively with Programme Managers – attending client meetings where needed
  • Guaranteeing SLAs are met and provide the provision of consistent excellent service
  • Developing the services offered to your portfolio of clients to increase income generation
  • Maintaining strong client relationships through regular close account management
  • Providing regular support/absence back-up to colleagues as needed

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

What we’re looking for

  • Excellent communication skills with positive telephone manner
  • Experience of understanding clients’ businesses and needs
  • Passionate about achieving client service excellence
  • Effective management of client and internal stakeholder relationships
  • Strong organisational and time-management skills
  • Produce and maintain accurate, organised documentation and regular reports
  • Good IT skills with internal system experience
  • Experience working to strict KPIs and service levels
  • Knowledge of apprenticeships and BPP product range is a huge plus

The successful candidate will be required to undergo a credit and disclosure check.

Sound like the perfect fit? Apply today.

Visit: https://bpp-career.talent-soft.com/job/job-client-services-executive-manchester-_218.aspx

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from BPP

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge