Apprenticeship Operations Executive

Location: Manchester, St James 

Delivering operational support through excellent service 

Responsible for the recruitment and onboarding of apprentices, you’ll proactively manage a variety of important tasks while maintaining incredibly high professional standards. An integral member of our Apprenticeship Operations team, this role is ideal for individuals who revel in delivering excellent service to clients and apprentices.

What you’ll be doing

Recruitment

• Providing guidance in regards to advertising, job specifications and targeting the right audience
• Advertising client apprenticeship vacancies via a range of media
• Applicant sifting, checking the eligibility of candidates, reviewing CVs and discussing experience and career aspirations to ensure they meet the criteria

Onboarding

• Working by cohort (public or client) to manage your learners through the process
• Checking and confirming eligibility of key client and public apprentices and auditing sign-up packs before inputting data to PICS
• Assisting learners and clients throughout the process from initial application to starting on program
• Ensure folders are saved into the respective locations and compliance checks are completed
• Daily monitoring of apprenticeship bookings, replying to any queries and vetting exam/course booking forms before delegating to relevant team

General

• Providing first line support / contact for all learners / line managers via email, telephone and any other contact points
• Management of enquiries incoming via group mailboxes and actioning within agreed

SLAs

• Assisting with the day to day
• Ad hoc reportin/requests

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

What we’re looking for

• Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients
• Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
• Excellent organisational and time management skills
• Ability to create and maintain accurate/accessible and organised documentation
• Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role
• Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets
• Must be comfortable working within defined Key Performance Indicators and Service Levels

Please note successful candidates will be required to undergo an Enhanced DBS Check.

This post is exempt from the Rehabilitation of Offenders Act 1974 – successful candidate will be required to declare any convictions, cautions, reprimands and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

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