Student Engagement Monitoring Assistant

The University’s Academic Services will provide high quality professional services to students, staff and external stakeholders.  Academic Services will enable and deliver, where appropriate, institution-wide change, affecting improvements in key strategic areas to enhance the Swansea student experience. Academic Services is proud to hold the Cabinet Office’s Customer Service Excellence Award and Investors in People Silver Award and will continue to ensure service excellence through engagement, partnership and innovation.

The Student Engagement Monitoring Assistant will report to the Senior Student Compliance Officer (Engagement) and will provide comprehensive administrative support to the Engagement Monitoring Team in relation to the University’s policy and processes for the attendance monitoring of students, whilst also working collaboratively to support the wider Student Compliance Services team with enrolment activities and queries relating to International students.

We are looking for an enthusiastic and proactive Student Engagement Monitoring Assistant to join the busy Student Compliance Services team. We are seeking a self-motivated individual with a proven track record of working effectively within a team, balancing multiple priorities and demonstrating initiative. The post holder will be an experienced and efficient administrator, with exceptional attention to detail and organisational skills. You will also have excellent customer service skills, with the ability to communicate clearly across cultures.

If you are educated to A Level or have appropriate applicable professional experience and can demonstrate that you can meet all of essential criteria listed in the recruitment documentation, then why not apply now.

The University is committed to supporting and promoting equality and diversity in all of its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.              

Informal enquiries for this post can be made to Hayley Feehan, Senior Student Compliance Officer (Engagement) by email: h.e.feehan@swanse.ac.uk or by phone on 01792 51 3307

Applicants are asked to provide a completed online application providing evidence against the essential criteria in the recruitment documentation. Applicants may also attach an up-to-date CV to the application.

Estimated short-list date: w/c 9th January 2023

Estimated Interview date: w/c 16th January 2023

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