Senior Admissions Adviser (International Customer Service)

Communications and External Relations (CER)

Communications and External Relations Section (CER) is one of seven main professional services sections within the University, whose responsibility it is to support the four academic faculties. Headed by the Director of CER and with a staff of around 100, it has specific responsibility for UK, EU and international student recruitment; marketing and admissions; widening participation and community activity; corporate marketing and communications; events; fundraising, relations with alumni; and the arts programme on campus. CER consists of a number of teams, including Marketing & Student Recruitment, Admissions, Communications, Development and Alumni Relations.

You can find more information about the department at the following link:

http://www.essex.ac.uk/cer/

Duties of the Role

The post holder will be a key component of the compliance team within Admissions at the University, and their primary responsibility will be to ensure, with support from colleagues, that international applicants to the University receive a timely, helpful, and professional response to their enquiries. This will involve management of email enquiries, providing detailed advice and guidance on a range of issues relating to the immigration sponsorship of prospective students. The role will also involve being a Level 1 User of the Home Office Sponsorship Management System, carrying out actions related to Confirmation of Acceptance for Studies (CAS) issue. The post holder will contribute to the continuous improvement of relevant training and guidance materials for the team.

Skills and qualifications required

The post holder will have some experience of working in an administrative role and will be able to demonstrate highly developed skills in the areas of customer service and organisation of work. With excellent attention to detail, the post holder will be able to manage multiple tasks and prioritise effectively. The post holder will be able to use initiative and take responsibility for their work, as well as demonstrating excellent IT skills.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.

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