Student Progress Manager

We are looking to appoint an individual for the role of Student Progress Manager with experience relevant to managing complaints and appeals, and the student record. You will be responsible for the oversight of casework, ensuring that cases are dealt with effectively and in accordance with published procedure and good practice. The role provides the opportunity to lead areas of policy development and operation.

You will have experience of working successfully in the areas of policy and regulation, working collaboratively to shape policy, process and systems successfully, and engaging stakeholders in the developments. You will be confident working with systems and data to ensure the smooth running of the student lifecycle, and to improve processes and the quality of our student data. You will bring to the role an approach that is committed to supporting our students’ success.

You will be well organised and demonstrate excellent attention to detail. You will have experience of using and developing IT systems to support business processes and reporting, and to provide data-driven insights. You will have the ability to solve problems and remain calm while balancing and prioritising workload and responsibilities. You will demonstrate experience of effective line management to ensure the effectiveness, wellbeing and resilience of staff within the team while contributing to a collaborative and positive working environment.

The Student Progress Team is responsible for implementing and developing a range of policy and processes relating to academic offences, academic appeals, fitness to practise, student engagement, student complaints, student conduct and the student record. You will join an established team of colleagues working within this challenging and rewarding area of specialist work supporting our students.

A full list of duties and responsibilities and applicant requirements can be found within the job pack.

Whilst this a full-time post (36 hours per week), a job share arrangement could be considered for the right candidates and we would similarly welcome applications from those looking to work on this basis. Please state clearly on your application, the contract type for which you are applying.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.

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