Collaboration Analyst - IT Services (1FTE)
Royal College of Art - IT, Library & Technical Services (ILTS)
| Location: | London |
|---|---|
| Salary: | £39,670 to £43,029 per annum |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 3rd February 2023 |
|---|---|
| Closes: | 23rd February 2023 |
| Job Ref: | 019-23 |
Founded in 1837, the Royal College of Art is the world’s largest community of postgraduate art and design students. It is also the oldest art and design university in continuous operation and has been ranked as the world ‘s number 1 art & design university for a remarkable eight consecutive years (QS World Subject Rankings 2015-2022).
Applications are invited for a Collaboration Analyst in IT, Library and Technical Services (ILTS). Reporting to the ICT Services Manager, this is a full time and permanent post.
The post holder will support all users of Collaboration and AV systems products and services ensuring that expertise, help and assistance is readily available by assisting with the proactive maintenance of hardware and software. Services include Zoom Video Conferencing, Microsoft 365, Google Workspace and various Audio-Visual installations. In addition, the postholder will provide a broad range of IT support to end users within the College, both remotely and at the desk-side, and will deliver a high-quality service to ensure customer satisfaction and service level standards are met successfully.
The successful candidate will have experience of specifying, supporting and troubleshooting collaboration and audio visual services, along with IT support for Mac OSx, Mobile and Windows desktop. environments, internet and productivity suites (MS Office and Google Apps).
- Proven ability to troubleshoot and to problem solve independently.
- Experience of working within an ITIL and/or service management environment
- Proven customer service orientation
- Excellent communication and interpersonal skills, both written and verbal,with individuals at all levels
- Ability to work collaboratively with a team and/or with different departments
- Proven organisational, time management and planning skills with the ability to prioritise in a busy environment with competing demands
- Demonstrable commitment to keeping relevant knowledge up to date and to continuing professional development
Please see Information Pack for further details.
This role will close at 11.59pm on 23 February 2023
Further details: Information Pack Email details to a friend
The Royal College of Art is an equal opportunities employer. The College particularly welcomes applications from all sections of the community and would particularly encourage members of minority groups to apply.
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