Customer Relations Assistant

Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. You will help deliver a high quality service within a customer-focused environment which operates 24/7/365.

Our dedicated team provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University.

In everything we do, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

You’ll join a team who provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters.

Why UWE Bristol?

This post is predominantly based at Frenchay, however you may need to travel to other campuses and nominated accommodation buildings as required.

The post is based at our lively Frenchay campus where we have excellent transport links; we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.

In addition to progressive pay rates, we offer a wide range of employee benefits including:

• A generous holiday allowance of 25 days per year
• Up to 12.5 bank holiday/closure days per year
• Career average pension schemes available for all staff groups
• Access to employee assistance programme
• 1st month free to our Centre for Sport facilities for all new starters
• Ongoing learning and development opportunities
• Family friendly policies and wellbeing initiatives
• Onsite nursery at our Frenchay Campus.
• Option to participate in the cycle to work scheme
• Access to a wide variety of in-house training courses and development programmes

Further information

If you would like an informal discussion about this opportunity please contact Tracy Talboys on 0117 3286241 or email tracy.talboys@uwe.ac.uk.

We have two Customer Relations Assistant roles available:

• 1 permanent, part time role, working 22^nd hours per week (Weds/Thurs 08:30 – 16:30 and Fri 11:00 – 19:00)
• 1 full-time, fixed term role until 1^st December 2023 or the earlier return of the substantive post holder, working 37 hours per week.

You can specify your preferred role in your application.

You’ll need to be available to work of standard office hours with a minimum of one evening during the week until 19:00.

Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days). Prior notice will be given.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

This role is campus based for all of your time.

New appointments will be made at the starting point of the grade.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. Candidates must be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview.

UWE does not cover any visa or health surcharge costs.

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