Student Programmes Administrative Assistant - 14865-1

Contract Type: Fixed-term 20 months

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home.

The College of Business, Arts and Social Sciences is seeking to appoint a Student Programmes Administrative Assistant to join our Taught Programmes Office (TPO), which oversees the undergraduate and postgraduate programmes delivered by the Brunel Business School, Brunel Law School and the Department of Economics and Finance. Our students rely on the TPO as their first point of contact in relation to their academic studies.

Working within the TPO team in an open plan office environment, your main duties will involve:

• being first point of contact on the front of house reception desk for student enquiries
• dealing with student enquiries in person, over the phone, live chat and by email
• working closely with TPO team to resolve student queries
• assisting TPO with day to day maintenance of our student records
• maintaining and updating electronic communications to student
• required to work full time on campus

As you will be the first point of contact on a busy reception desk, you will be expected to stay calm under pressure and to provide a friendly and professional welcome to our students and visitors. Students often have very complex enquiries so it is imperative that they are given the correct information and advice. You will need to have the confidence to reach out to other members of the TPO for their help and support. You will be learning ‘on the job’ and will need to be able to use your initiative to help resolve problems.

You should have experience of working in a team and in a customer service environment.

Closing date for applications: Sunday, 16th April 2023 (Midnight).

Interviews will take place on week commencing 8th May 2023 in person.

For further details about the post including the Job Description and Person Specification and to apply please click the 'Apply' button.

If you have any technical issues please contact us at: hrsystems@brunel.ac.uk.

Any questions can be addressed to: julie.peden@brunel.ac.uk or lynn.vivian@brunel.ac.uk.

All Applicants should be eligible to live and work in the UK.

Brunel University wishes to promote an inclusive and diverse workforce and create a culture that values the contribution of all backgrounds and communities. All employees will be recruited, selected and appointed in line with our equality and diversity policy.

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