Senior Systems Support Analyst

Permanent, full-time, 35 hours per week

About The Role

We’re looking to recruit a Senior Systems Support Analyst to work with our amazing Technical Facilities teams and play a pivotal role in the data management, technical development, and day-to-day support of the University’s Loan and Sale system, currently Smarthub by Siso (system specific training will be provided).

This is a fantastic opportunity for someone with a systems background who enjoys working closely with creative people. Based in the Digital Development and Support Team (part of our wider Digital Experience Department), you’ll be working both independently and within project teams, building and maintaining strong relationships with colleagues in our Technical Facilities and other key stakeholders across both campuses. You will work closely with our stakeholders to influence the roadmap and strategy for the continuous development of the system and related integrations, liaising with our suppliers to deliver additional functionality and improvements.

You will support colleagues and power users with their usage of the system and will develop and provide user training. You will be the go-to expert responsible for proactively supporting and managing the system and associated technologies and processes. You will be supported in this by our Systems Support Officer who provides first line support for the system and associated processes.

About You

The successful candidate for this role will need to be a pro-active and motivated problem solver with strong analytical skills coupled with excellent communication and data driven thinking.

Being able to communicate effectively with both technical and non-technical teams from diverse professional backgrounds is crucial. You will be comfortable developing strong relationships with Technical Facilities staff at the University and driving through changes to enhance our Loan and Sale capabilities.

We are looking to hear from candidates who have the following skills/experience:

• Strong communication and interpersonal skills, with a positive and proactive approach to relationship building and customer service
• Experience of technical leadership; for example liaising with a supplier to co-ordinate functional system modifications, or working with business teams to conduct user acceptance testing
• Advanced operational knowledge and technical experience of system management and configuration
• Experience of providing helpdesk and user support for business systems, with knowledge of ITIL and/or IT Service Management principles
• Demonstrable skills in technical requirements analysis, documentation, and test plans

Full system training will be provided.

The closing date for this role is Sunday 11 June 2023.

Advert information