Customer Services Supervisor (Document Supply and Accessibility)

Location: London Senate House

Sub-Department: Administration

Hours Per Week: 35

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

Senate House Library

Senate House Library is the central library for the University of London, and the home library for the School of Advanced Study. We offer access and research support to collections covering Arts, Humanities and Social Science and are home to a number of unique and distinctive Special Collections in the heart of London’s student and research community.

The Role

We are recruiting for a Customer Services Supervisor to join our busy Customer Services Team at Senate House Library. The Customer Services Team provides key front-of-house services for our users, including membership, circulation and IT support. Within this department, the document supply team is responsible for obtaining resources required by readers that are not held in SHL, and meeting requests from other libraries for loans and copies of our own collection.  

The successful candidate will be a core part of our Customer Services Team, working on our membership and circulation desks, and supervising staff at evenings and weekends. They will also manage our busy document supply service, having responsibility for two customer service officers, and will manage our support for disabled and dyslexic readers. 

We are looking for someone with experience of delivering library customer services, and of staff management or supervision. You will be educated to A Level standard, with the ability to work evenings and Saturdays in accordance with service demands.  

Further Information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on the 22nd October 2023. 

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description. 

Pursuing excellence in education and equal opportunities.

www.london.ac.uk

Advert information