Assistant Accommodation Advisor

About us

UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 50,000 students and 16,000 staff and is one of the world's top 10 universities. Based in the heart of London, it is a dynamic, outward-looking institution. At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today.

The award-winning Accommodation team sits within the UCL Estates division and comprises of over 26 Halls that houses more than 6500 residents. UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London’s most desirable neighbourhoods. We also have Halls in Camden and Victoria – exciting areas with their own quirks and treasures.

About the role

The role involves front of house reception services, including key/visitor management and handling lock outs, welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded. The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

The role requires to provide cover between the hours of 8am-7pm, Monday-Friday and 9am -5pm Saturday. (Shift to be determined by Line Manager). Summer period hours will be worked on a rota of five days in seven including weekends. A more detailed job description and person specification can be accessed in the attached document.

About you

Applicants should have good general education with sound literacy and numeracy skills. You should be an excellent communicator with a commitment to providing excellent customer service. The ideal candidate will have previous experience working in a similar customer-facing role.

Required to provide cover between the hours of 8 am-7 pm, Monday-Friday and 9 am-5 pm Saturday. (Shift to be determined by Line Manager). Summer period hours will be worked on a rota of five days in seven including Saturday and Sunday.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits including 41 days holiday (27 days annual leave, plus bank holidays and closure days at Christmas and Easter), see more details on our website.

Advert information