Student Enquiry Centre Officer

About the Role

This is a hybrid role, working on campus for at least four days per week. The Student Enquiry Centre is the Registry Service’s front facing student service and deals with enquiries and requests for information and documentation from prospective, current and former students. The purpose of the Centre is to offer information, advice and signposting on a broad range of issues to students, including: enrolment; examinations; university policies, procedures and regulations; financial support, bursaries and scholarships; progression and award; official documentation.

About You

The successful candidate will be, student focused and results committed individual who will manage and guide a small team on a day-to-day basis. You will have proven experience of delivering quality customer service and an excellent knowledge of the student journey and all services and changes which might affect students. You will review current policies and procedures and lead on the development of working practices to provide an effective and efficient service to customers.

About the Department

Registry Services is responsible for the maintenance of a student’s personal and academic record from the point of enrolment through to award, for the organisation and delivery of invigilated examinations, the distribution of the Queen Mary bursary and other approved scholarships, ensuring compliance with immigration rules and dealing with academic and regulatory queries from both students and academic colleagues.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

In return, we offer 30 days’ leave per annum, access to a pension scheme, a season ticket loan scheme and competitive salaries. We also offer enhanced family friendly leave, and an on-site nursery at the Mile End campus. You will also work with a friendly team, with personal development opportunities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.

Valuing Diversity & Committed to Equality.

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