Library Assistant

Contract type: Fixed-term until July 31^st 2024

Work hours: 35.0 hours per week

The role

Work Pattern: Monday-Tuesday 12:00-8:00; Wednesday to Friday 9:00-5:00

Includes*: All Bank Holidays and University Closure Days that fall within the work pattern including January 2 and additional exceptional UK Bank Holidays. Please note this work pattern is not negotiable.

This campus based, fixed term role offers an exciting opportunity to join the Library Customer Services Team to provide accessible and inclusive front-line services to students and researchers across the University. Responsibilities include working on Information Desks across campus, including the Veterinary Sciences Library at Langford, to support students to use both physical and digital resources for study and research. You will answer and refer on questions received via the library virtual chat service, working across teams to resolve customer issues. You will support students in using the physical spaces on campus to ensure a positive customer experience.

What will you be doing?

You will help students and staff navigate the print and online collections, use self-service book kiosks, return points, and offer support with triaging basic IT (Information Technology) enquiries to enable students to flourish in a blended learning context.

You will play a vital role in ensuring that all library users have a successful visit and get the best from the facilities provided. You will carry out roving to support maintaining a pleasant study environment and to be available to help library users at the point of need. You will work with other teams to help promote services and events within the library services spaces across the year.

You should apply if

You have excellent communication and customer focus skills and experience of working in a fast-paced, front-facing service environment. You have a keen interest and enthusiasm for using technology apps and tools to support student learning. You enjoy a role that requires teamwork and a flexible approach to service delivery.

Additional information

For informal queries, please contact Abby Letchemanan (Customer Services Manager) abby.lethchemanan@bristol.ac.uk or Rob Hannah (Customer Services Manager) robert.hannah@bristol.ac.uk

This advert will close at 23:59 GMT on 04/12/2023

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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