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Account Manager

University of Birmingham - External Relations

Location: Birmingham
Salary: £31,396 to £33,966 with potential progression once in post to £38,205 per annum. Grade 6
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd February 2024
Closes: 14th March 2024
Job Ref: 103279

Role Summary

Creative Media is a full-service agency within External Relations and our role is to support the University’s strategic framework - research that matters, learning for the future, engaging for impact, and creating a vibrant intellectual environment.   

We deliver high quality, innovative solutions across creative, design, digital media and print. Working across a variety of audiences, clients and sectors including arts and education, B2B, charity, construction and of course higher education!

Reporting to the Senior Account Manager, you will manage a portfolio of key clients delivering excellent service alongside playing a key role in supporting business growth and that our services align to the needs of our customers, now and in the future.

Main Duties

  • Working with the Head of Account Management to deliver exceptional service alongside the wider Account Team, this may also include training and development of the team (especially junior colleagues). 
  • Having a clear understanding of a client’s requirements and the ability to translate these into a creative brief whilst adhering to the University identity principles. 
  • Preparing quotations, writing up briefs and detailing schedules for clients. 
  • Building close long-term relationships with current and new clients, gaining in-depth knowledge of their requirements and understanding and interpreting their brief effectively. 
  • Managing and delivering the portfolio of projects that meet the Creative Media triage criteria of P1 and P2 – high profile, complex, high value projects often with a high reputational and/or strategic impact. 
  • Offering a level of strategic marketing expertise to clients, where possible making recommendations to enhance the client brief for clients to get added value and specialist expertise. 
  • Presenting pitches and creative solutions on behalf of CM as well as hosting meetings with a wide range of clients at various levels across the University from College Marketing Managers to Senior Management. 
  • Liaising between clients, third party suppliers and/or internal CM teams so as to ensure that the project is successfully delivered in the most suitable format within budget, within deadline and within the brief criteria. 
  • Ensuring the smooth management and delivery of projects that meet the CM triage criteria of P3 and P5 – general, reprints and repeat business. 

Person Specification

Educated to Degree level (or equivalent qualifications) in Marketing, Advertising, Media Studies, Business Management or a Design/Creative discipline - where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required. Core competencies and transferable skills include planning and organisation, problem solving, decision-making, relationship building and communication.

Informal enquires can be made to Brittany Kennan (b.a.kennan@bham.ac.uk)

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

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