Fees and Funding Co-ordinator
Birmingham City University – Delivery Services
Location: Joseph Priestley Building
Closing Date: 23.59 hours GMT on Thursday 28 March 2024
Birmingham City University is a large and diverse place to study right in the heart of the vibrant city. We currently have an exciting opportunity for a Fees and Funding Co-ordinator to join our dynamic team within the newly formed Directorate of Student and Academic Services.
This role will be part of the Fees and Funding team, which sits under the wider Student Lifecycle team within Delivery Services. The Fees and Funding team covers student funding and fee management, closely working with external bodies such as the Student Loans Company and US Loans whilst being responsible for fee setting and record maintenance. Other areas covered by the Student Lifecycle team are enrolment, examinations, certificates, verifications, and graduation.
This role will suit an experienced administrator ideally with experience of fees and funding processes in the Higher Education Sector. You will report into the Fees and Funding Team Leader and will be responsible for providing high quality, efficient and effective support for all aspects of student fees and funding at BCU. You will ensure that we fulfil external regulatory and statutory requirements and follow policy and regulations, being an expert advisor on fees and funding related issues.
In line with the academic calendar, the Fees and Funding Coordinator will:
- Contribute to the delivery of the responsibilities of the team based on an annual calendar of activity, delivering services in line with policy and procedures.
- Under the direction of the Fees and Funding Team Leader, support activities that ensure the compliance and statutory of the University’s obligations towards funding bodies.
- Contribute to projects that deliver improvements to business processes, ensuring these are efficient, effective and support a right-first-time approach to data quality.
- Contribute to the continuous improvement of processes and procedures within the wider team and across the Directorate. Ensuring all business processes and standard operating procedures are documented and regularly reviewed, underpinned by the use of technology and system enhancements.
- Provide a high-quality customer-service-oriented first- and second-line support service for student and staff enquiries and advice relating to fees and funding.
- Proactively resolve issues and enquiries raised by users, escalating these as required.
- Act as a conduit for sharing and promoting good practice in the use of the student systems and provide systems training for University colleagues as appropriate.
- Ensuring SITS system is up to date with accurate information pertaining to student fees and funding data and information.
- Liaise with external agencies to support management of fees and funding returns, information requests, student record updates.
- Maintain knowledge of the work done by others and assist/provide cover for them where necessary.
Skills and Experience:
- Educated to first degree level or able to demonstrate a combination of professional qualifications, skills, and experience at an equivalent level.
- Previous experience in a relevant role ideally in HE which demonstrates knowledge of fees and/or funding.
- IT skills, very good standard of Microsoft Office with experience of using a student records system (ideally SITS) and external funding systems.
- Strong written and verbal communication skills as well as the ability to handle complex queries to resolution.
- Must have experience of working in a customer service/focussed role and have provided a high level of service to a variety of customers.
- Experience of process improvement and quality enhancement.
Further details: Job Description
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly-owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly
OUR VISION
Birmingham City University is growing in quality and standing, with an academic STEAM agenda at the heart of our ambitions. We are transforming the lives of students and their communities, and want outstanding people to join us in taking us on the next stage of our exciting journey.
Our students learn through doing. They are empowered throughout their educational journey, achieving significant educational gain and personal transformation.
There has never been a better time to join us. Come and be part of the next exciting stage of our journey.
ABOUT BIRMINGHAM CITY UNIVERSITY
At the heart of our 2025 Strategy is our mission is to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.
Located in the centre of the UK’s second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.
Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.
OUR STAFF COMMUNITY
Birmingham is home to a rich and diverse range of communities. Our students reflect this rich cultural mix, and we are continuing to work to make sure that this is also reflected in our broader university community.
Birmingham City University values the quality and diversity of our staff. Our staff and student community is defined by our core values, which outline who we are as a University and how we work with each other. Our core values are we create opportunity, we think differently, and we build community.
We are committed to equality, diversity and inclusion, continuously reviewing and improving our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
We hold an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality.
Our University is located in one of the most culturally rich and diverse Cities in the UK, and it is our ambition to be the University for Birmingham and the surrounding region. The events of 2020 have highlighted the stark inequalities that Black, Asian and Minority Ethnic Communities face and we are committed to removing the institutional barriers that our staff and students face and improve the representation, progression and success of staff and students from all backgrounds within higher education. To demonstrate this, we have signed up to the Race Equality Charter to show our commitment.
Birmingham City University has been recognised for its progress on LGBT+ equality with a Gold award in the Stonewall Index and have entered the Top 100 Employers 2023 for LGBT+ inclusion. Meanwhile, we are Disability Confident (Committed) and are on an exciting journey to advance our University to progress through the Disability Confident scheme.
We are also a Mindful Employer, which means we are committed to supporting the mental health and well-being of our staff, and we have also signed up to the Mental Health Charter led by student mental health charity Student Minds. Furthermore, we are signed up to The Technician Commitment - a university and research institution initiative supported by the Science Council and Gatsby Foundation – aiming to ensure visibility, recognition, career development and sustainability for technicians working in higher education and research.
WORKING AND LIVING IN BIRMINGHAM
The youngest city in Europe with under-25s accounting for nearly 40% of the population, Birmingham is a city full of energy and enthusiasm and is a great place to live and work.
Based in the heart of England, the city is easily accessible by road, rail and air. Birmingham New Street station has recently undergone major redevelopment, while the city is at the heart of the high-speed rail network, HS2. HS2 will provide new rapid rail travel connecting Birmingham City Centre to London and the rest of the network from the new Curzon Street Station – adjacent to Birmingham City University’s City Centre Campus – and will be one of the most environmentally friendly stations in the world.
The city’s appetite for progression is boundless, and it has been championing innovation since the earliest days of the Industrial Revolution, reflected in Birmingham City University’s new STEAMhouse building which opened in October 2022 and is home to an inter-disciplinary community of entrepreneurs, businesses, academic researchers, and students offering a wealth of support to companies of all sizes to boost growth through innovation to address commercial and societal challenges.
Birmingham is brimming with great theatres, museums, the world-famous Birmingham City University Royal Birmingham Conservatoire, as well as beautiful historical buildings and the iconic Library of Birmingham. It also has amazing concert and sporting venues including Edgbaston Cricket ground, which Birmingham City University has a long-standing partnership with. It is also home to the Alexander Stadium, which is the stunning new home for Birmingham City University’s sport courses. The Stadium was one of the main event spaces for the Birmingham Commonwealth Games in 2022, which saw the eyes of the world on the city, and Birmingham City University staff and students played pivotal roles - including designing the official medals for winning athletes.
Birmingham’s vibrant dining scene offers something for all tastes, including Michelin star restaurants, Spiceal Street at the Bullring, the Chinese Quarter, and the famous Balti Triangle.
The city also provides a great place to shop, being home the Bullring and Grand Central, the luxurious Mailbox Birmingham and the world-famous home of British bling - the Jewellery Quarter, which is home to Birmingham City University’s School of Jewellery.
From Harvey Nichols, Selfridges and the beautiful arcades and independents, to the city’s historic markets in Digbeth, the shops in Birmingham offer a plethora of choice.
BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.
| Location: | Birmingham |
|---|---|
| Salary: | £30,102 to £32,721 Per Annum |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 14th March 2024 |
| Closes: | 28th March 2024 |
| Job Ref: | 032024-150 |
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