Student Experience Officer

How to apply

Please provide:

• A current CV
• A short cover letter introducing yourself
• A separate document answering the following questions:
• Why do you want to work in a student-facing role?
• Whilst working in a student-facing environment students can become distressed and upset.
• Can you please give us an example of a time when you have de-escalated a difficult situation in the workplace, and what the outcome was. Please outline your ability to work under pressure, maintain attention to detail, and prioritise your own workload in order to meet deadlines.

Candidates who do not provide all requested information may not be considered.

Role Details

We are seeking a Student Experience Officer to act as the first point of contact for all non-academic specific queries and provide advice and support as required.

Regent’s University London is committed to providing a peerless student experience. You will take a case-management approach to student support by identifying students who require additional support and ensuring students receive accurate and timely responses to queries. You will also provide course-related administrative support that relates to the student experience.

To be successful, you should have experience of providing high quality customer and/or student support and a background of dealing with customers/students from a range of different and diverse backgrounds. You will be a strong administrator, with excellent organisational skills and will have the ability to use a variety of different computer systems.

Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication and interpersonal skills and a strong focus on the student journey.

Interviews will likely be held week commencing 13th May.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff. Please visit our website for further information.

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