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Service Improvement and Development Manager

University of Exeter

Location: Exeter, Hybrid
Salary: The starting salary will be from £48,350 on Grade G, depending on qualifications and experience.
Hours: Full Time, Part Time
Contract Type: Permanent
Placed On: 20th May 2024
Closes: 29th May 2024
Job Ref: P92589

University Corporate Services

PS Connect

This new full-time post is available immediately on a permanent basis. We welcome applications from candidates interested in full time or possibly working part-time hours (0.8).

This role offers the opportunity for hybrid working – some time on campus and some from home.

Summary of the role

Join PS Connect as we embark on an exciting journey of transformation and innovation! We are currently seeking a Service Improvement and Development Manager to play a pivotal role in shaping the future of our services and transform the way Professional Services delivers its core functions.

As a key member of the PS Connect Senior Management Team, you will be integral in the identification of new ways of working and lead the delivery and implementation of initiatives aimed at enhancing efficiency, fostering collaboration, driving innovation, while maximising the potential of digital solutions and software (automation, AI).

You will lead a dedicated team that supports the overall PS Connect service improvement and growth strategy.

Your experience does not need to be from within the HE sector but should be from an organisation of comparable size and complexity with a proven track record of driving transformation and delivering operational improvements.

We are looking for:

  • Strong leadership skills with the ability to inspire and motivate teams towards shared goals.
  • Excellent analytical and problem-solving abilities, with a focus on identifying new ways of working and driving tangible results.
  • Passion for innovation and continuous improvement, putting the end user at the heart of services design, with a keen interest in maximising the potential of digital solutions. 

Why Join Us:

  • Be at the forefront of shaping the future of professional services in a dynamic and forward-thinking environment.
  • Work alongside a talented and dedicated team committed to driving positive change and delivering impactful results.
  • Opportunity for personal and professional growth, with ample room for creativity and innovation.
  • Competitive salary and benefits package, including opportunities for further training and development.
  • If you are passionate about driving transformation and innovation and are looking for an exciting opportunity to make a difference, we encourage you to apply. Join us at PS Connect and be part of our journey towards a brighter future.

Please ensure you read the Job Description and Person Specification for full details of this role.

Benefits

We offer some fantastic benefits including: 

  • 41 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms on all of our campus’ and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Donna Fitzgerald, Director PS Connect on email D.Fitzgerald@exeter.ac.uk 

to enquire about the role or to arrange an informal chat.

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