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Client Services and Operations Assistant

Queen Mary University of London - Student Experience - Careers & Enterprise

Location: London, Hybrid
Salary: £31,421 to £38,165 per annum.
Hours: Full Time
Contract Type: Permanent
Placed On: 14th June 2024
Closes: 30th June 2024
Job Ref: 2668
 

About the Role
The Client Services and Operations Assistant post is part of the Content and Operations Team, and will play a key role in providing frontline services to students and recent graduates. Responding to queries in person, over email and by phone, they will signpost enquiries to the most appropriate service or information resource, booking appointments as needed.

The postholder will also be responsible for departmental administration and operations tasks to ensure the smooth running of the service. In addition, they will support our information and student engagement initiatives, contributing to the development of our resources, social media and marketing.

About You
We are looking for someone with a keen interest in supporting students’ career journeys and who enjoys working in a team. They will be expected to provide first point of contact customer service and so will need to have strong interpersonal, listening and communication skills. The administrative side of the role will require attention to detail and accuracy.

About the Department
The Careers and Enterprise Team’s mission is to develop the employability of Queen Mary University of London students from their arrival at the University until three years after graduation. The team consists of approx. 60 staff, working in partnership with academic schools and employers to provide an inclusive portfolio of careers support and opportunities to Queen Mary students and graduates.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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