Faculty Student Experience Manager

About the Role

The Faculty of Humanities and Social Sciences, Queen Mary University of London is seeking to recruit a Student Experience Manager who will work flexibly alongside the Faculty Education team to deliver the objectives of the Faculty’s strategy. This role will include overseeing careers initiatives and student experience projects to enhance the overall student journey. The successful candidate will collaborate with a range of stakeholders across the Faculty and the broader University, including the Dean and Deputy Deans for Education, school staff with student experience and career development responsibilities, students, and the Student Experience Directorate.

About You

The role holder will provide dynamic leadership and management to ensure the successful delivery of student experience elements within the Faculty’s Enabling Plan. Passionate about leading change and driving innovation within the industry, the role holder will work as part of the Faculty Education and Student Experience team, and alongside schools, to contribute to the Education and Student Experience strategy and operational planning. They will monitor, review, and enhance School and Faculty processes to continually improve services for both students and staff. With a focus on improving the student experience, the role holder will identify key issues, develop impactful initiatives, and manage projects through to completion. The role holder will also manage the SKETCH Coordinators and contribute to the continued success of an award-winning Knowledge Exchange Programme within the Faculty.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Dr Roussel De Carvalho (r.decarvalho@qmul.ac.uk), Head of Faculty Education and Student Experience, Humanities and Social Sciences.

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