International Admissions Administrator

SBU/Department: International Office, Enterprise and Business Development 

FTE: 1.0 FTE (working 37 hours per week)

Duration of Contract: Permanent

Salary: UH5 £28,778pa to £32,080pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield 

We are looking for a motivated and proactive International Admissions Administrator who can contribute to the work of our International Office. The International Admissions Administrator will play a key role in the international admissions function for the University of Hertfordshire and will support the recruitment and commercial functions of the International Office. 

Main Duties and responsibilities

You will be required to support the team in the assessing and processing of applications on the University’s student record system, making initial judgements about the suitability of individual applications based on the programme’s approved entry requirements and ensuring that all conditions relating to applications are cleared. You will be required to actively communicate with enquirers, applicants, and students to support them throughout the applications process, whilst working alongside academic admissions tutors to ensure accurate and timely decisions are made and university deadlines are met. You will work closely alongside international recruitment, gaining a deep understanding of overseas qualifications and education systems. 

Skills and experience required

Experience of administrative work, preferable in an educational environment is essential. You should be committed to providing a high-quality service and have excellent communication (written and oral), interpersonal and problem-solving skills as well as excellent organisational and IT skills. Experience working in a target driven environment and experience in delivering excellent customer service are essential. Knowledge of computerised systems including customer relationship and student record systems, knowledge of international qualifications or the ability to speak a foreign language would all be advantageous. 

Qualifications required

You will be educated with a minimum of A-levels or equivalent, or proven experience. 

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. 

Internal applicants – please ensure you apply via your employee self-service portal. 

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made. 

Contact Details/Informal Enquiries: Kathryn Shaw, Head of International Operations k.e.1.shaw@herts.ac.uk 

Closing Date: 22 October 2025

Interview Date: To be confirmed

Reference Number: REQ000322

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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