Deputy Head of Student Services (Operations)

We are seeking a dynamic and skilled individual to join our Student Services leadership team as Deputy Head of Student Services (Operations) — a pivotal role responsible for the operational delivery of high-quality, student-centred services.

As a senior member of the team, the role holder will:

• Act as a principal liaison for operational activities across academic departments and professional services.
• Work closely with the leadership team and senior managers on individual student wellbeing cases and formal support processes, including Student of Concern and Support to Train and Study.
• Play a central role in advancing the School’s strategic ambition to deliver a ‘one-school’, student-centred support framework for mental health, disability, and wellbeing.

The role holder will deputise for the Head of Student Services and lead the day-to-day running of student-facing services, including enquiry management, triage and referral pathways, and case coordination.

The Deputy Head will also play a significant role in service enhancement initiatives and project management, operational compliance, and quality assurance, and driving efficiency, responsiveness, and alignment with institutional priorities

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing and implementing new systems and processes, and is passionate about enhancing the student experience through optimised support functions.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an enhanced Disclosure & Barring Service check.

Closing date: 12 noon on 2^nd December 2025

Interviews will be held w/c 15^th December

To apply online please click the 'Apply' button above.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OOGS9261.  A minicom service for the hearing impaired is available on 020 7332 3732.

All applications must include a completed application form. Please note that late applications will not be accepted.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable. We are committed to regularly benchmarking and reviewing pay across the whole organisation and against external sectors.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here. 

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.

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