Case Management Specialist

2 posts available - 1 x Full time and open ended and 1 x Full time to cover maternity leave

Ready to lead complex casework and shape a progressive, partnership‑driven HR service?

At Loughborough University, our HR function is evolving to deliver a more proactive, partnership driven and people‑centred service that supports our mission of Creating Better Futures. Together. After two years of exciting progress, we are continuing to reshape how we work and this is your opportunity to be part of this.

As a Case Management Specialist, you will lead on complex and sensitive employee relations casework across the University. You will provide expert, timely and risk‑aware advice, ensuring cases are managed consistently, fairly and with compassion. From high‑risk conduct and capability matters to long‑term health, grievance and organisational change cases, you will be the specialist that colleagues and leaders turn to for confident, evidence‑based guidance.

We are looking for someone who brings more than technical skill: someone who understands how the quality of case management shapes the employee experience, influences organisational culture, and enables people to thrive and enhances trust in our HR service.

You will be CIPD Level 5 qualified (or equivalent) and will have experience of delivering ER casework within a large, complex organisation. Crucially, you will be able to demonstrate your expertise in navigating complex HR issues, engaging with stakeholders, and achieving balanced, pragmatic outcomes.

We actively welcome applications from people of all backgrounds and lived experiences. We are committed to building an inclusive working environment and expect the same commitment from our colleagues.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing.  We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for hybrid dynamic working arrangements. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.   

For informal enquiries please contact Hayley Short, Senior HR Business Partner by email H.Short@lboro.ac.uk.

For more information, please refer to Job Description and Person Specification.

Application Process 

For further support with your application, please refer to our application guidance, which includes some top tips to help you when completing your application. Please ensure that your supporting statement clearly demonstrates how you meet the essential criteria outlined in the person specification. CV’s will be considered along aside your supporting statement.

Closing date for applications: Thursday 26 March 2026   

Interview date:  Thursday 16 April 2026

Our Benefits 

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include: 

Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.  

Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park. 

Financial Wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities. 

Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options. 

Health and Wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support. 

Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting. 

Discover more about the full range of rewards and benefits at Loughborough University.