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Operations Coordinator (Student Services) (104525-1021)

University of Warwick - Warwick Accommodation

Location: Coventry
Salary: £22,847 to £26,341 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 11th October 2021
Closes: 31st October 2021
Job Ref: 1879911

Full time. fixed term contract for 12 months.

You will be responsible for providing exceptional customer service to our 25,000 students and 100,000 conference delegates throughout the year.

You will be involved in the check in and check out of a high volume of customers, providing assistance, answering general enquiries and rectifying issues should they arise. You will also be responsible for the monitoring of all keys, receiving and processing large payments, handling bookings and other general administration duties.

You will be part of a friendly team in a fast-moving, professional department,

The role will require you to provide cover over two reception desks at certain times of the year and as such experience of successfully working in a busy, customer-focused environment and of supervising a small team of staff is essential. Hotel and/or Student Finance experience would also be an advantage.

Current shift patterns are as follows but these are subject to change due to business levels. You will be allocated shifts on a rota basis in line with the below.

Shifts between 07:00 – 23:00, 5 days over 7

Term Time Shifts Hours:

Weekdays 08:00 – 16:00, 12:00 – 20:00, and weekends 10:00 – 18:00.

Vacation Shift Hours;

Mon – Sun 07:00 – 15:00, 15:00– 23:00.

Interview dates: w/c 8th November 2021

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick’s jobs pages. You will be routed to this when you click on the Apply button 

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