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Associate Director (Student Journey)

University of East London Professional Services - Student and Academic Services

Location: London
Salary: Not Specified
Hours: Full Time
Contract Type: Permanent
Placed On: 12th September 2018
Closes: 30th September 2018
Job Ref: PS136S2018

Competitive Salary

At UEL, we pride ourselves on the real-world relevance of our courses and research and the impact we are making in our east London community and the wider world. We are an open and inclusive university that is focused on transforming the lives of our students. For the third successive year, we have risen in the Times Higher National Student Survey (NSS), and this year we achieved 85% for overall satisfaction – the highest score UEL has ever recorded. This has elevated us twenty places in the UK league table and we now sit in the top fifty of the table for the first time.

You will be responsible for providing senior leadership and strategic direction to the Admissions Team, Quality Assurance & Enhancement Team, Assessment Team and College Registry Teams. In collaboration with colleagues you will have responsibility for the delivery of seamless end-to-end key student administration processes and lead a programme of enhancement and innovation, identifying and capitalising on opportunities to further enhance our policies, procedures and systems using sector wide best practice approaches and supporting the University in the implementation of its strategic aims in relation to quality and academic standards.

An experienced senior professional you will bring experience, creativity, innovation and dynamic leadership, to our professional services team. With a demonstrable track record for driving success at a senior level, you will be a key strategic voice within our service senior management team, demonstrating skill with steering multi-functional teams and complex institution-wide projects, which enhance the student journey and experience.

You will possess the proven ability to command the confidence of senior stakeholders, to lead and manage professional staff, drive a culture of continuous improvement and to cultivate a strong customer service culture. You will bring excellent interpersonal skills to this role, with the power to build credibility, influence behaviour, and as an essential for this role, you will enable those around you to feel motivated, grow and develop their skills.

You will need to be a strategic thinker and planner, be highly organised & resourceful in a fast-paced environment, and be able to work to deadlines whilst remaining flexible at all times. You will have a passion and commitment to design and deliver the highest standards of customer service within the University to ensure students receive an excellent experience and support their ultimate success.

If you have any further queries about the role please contact

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission. Details regarding employment benefits can be found at the employee benefits section of our recruitment pages

To obtain further details about this vacancy please visit our website at

Interviews are scheduled to be held week commencing Monday 8 October 2018.

CVs will not be accepted without a completed application form.

We are working actively to improve the diversity of our staff

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