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Student Casework Adviser

SOAS University of London - Legal and Governance

Location: London
Salary: £37,920.50 to £44,543.50 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd September 2022
Closes: 30th September 2022
Job Ref: RS585343BloSCA

SOAS University of London is the leading Higher Education institution specialising in the study of Asia, Africa and the Near and Middle East.  SOAS University of London is positioned to play a leading role in reimagining higher education globally.

About the role

The Student Casework Adviser is responsible for supporting the management of academic appeals and academic misconduct, as well as student complaints and disciplinary cases.  Along with other team members, you will support the Student Casework Manager to ensure the provision of a high-quality service and in particular, the independent and timely investigation of student cases.

About you

Essential

  • That you are educated to a degree level or have equivalent experience
  • Experience in a similar case-handling or customer- facing/problem-solving role, ideally within higher education
  • Experience of working within a highly sensitive, highly regulated area of activity, developing policy and engaging with external bodies required
  • Excellent communication skills, including oral and written skills, possessing the ability to communicate and influence at all levels and with clarity, tact and diplomacy
  • Excellent attention to detail and an ability to analyse, interpret, amend and develop a range of documentation within a regulatory framework
  • Excellent organisational skills, including the ability to achieve results working to strict timescales
  • Able to handle confidential and sensitive information in a professional and discrete manner
  • Able to demonstrate commitment to working as part of a team but able to work on own initiative
  • Excellent IT skills, particularly as it relates to the Microsoft Office suite
  • Flexible approach to working

Desirable

  • Legal or casework background

Further information can be found in the Job Description and Person Specification.

How to Apply

If you are interested in applying for this vacancy, please complete the short online application form and submit your supporting statement and CV in one Word document via the SOAS website (please ensure the documents are uploaded prior to submission).

Closing date: 30th September 2022 at 23:59pm

Completed applications must be received by 23:59 on the closing date to be considered.

Interviews will be held: TBC

Further Information

If you have any questions or require any assistance with regard to the application process, please contact hr-recruitment@soas.ac.uk

'Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UKand associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006'

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice

At SOAS we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background.

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