Customer Service Adviser (Information Point)

About us: Student Information and Advice provides support services for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.

About you: We are looking for 3 enthusiastic, customer-focused, resilient, and flexible individuals to work full time, 37 hours per week on a permanent basis.

You will initially be based at one campus and once induction completed you will work across multiple locations on a rota basis. Frequency will vary due to business need and will involve suitable notice. Initial locations can be discussed at interview.  Currently there is the opportunity to work in a hybrid way, working from home on occasion.

Working across multiple sites provides an excellent opportunity to enrich your staff experience including your knowledge of a wide range of campus cultures by collaboration and networking with students, colleagues within the team and across the wider university.

You will be required to work standard office hours all year round (8:30-16:30 or 9:00-17:00) to be confirmed at interview.

About UWE Bristol: We are one of the largest providers of Higher Education in the South West with over 30,000 students, 250,000 alumni and 3,800 staff. We are both globally connected and regionally embedded, with strong employer and partner connections. Our staff and students come from over 160 countries making this a diverse, dynamic and rewarding place to work and study.

One post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

The second post is based at our Glenside Campus which is set within beautiful grounds in Stapleton, just three miles north east of Bristol City Centre.

The third post is based at our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol's creative and cultural subjects.

In addition to progressive pay rates, UWE Bristol offers a wide range of which can be viewed in the full advert on our website.

Further information

If you would like an informal discussion, please contact Carol Meghji on 0117 328 1292 or email: carol.meghji@uwe.ac.uk or Leyhana McCarthy on 0117 32 86843  or email Leyhana.mccarthy@uwe.ac.uk

These opportunities are permanent full-time, working 37 hours per week. They are available on a job share basis for applicants wishing to work part time.  Interviews are likely to take place week commencing 6^th March 2023.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic and (fe)male candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.

The University’s normal practice is that new appointments will be at the starting point of the grade.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

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