Customer Success Consultant - SITS

About the role 

We at Tribal, the EdTech global leaders, are seeking to recruit a new senior level opportunity for a Customer Success Consultant providing a first-class service to our Higher Education customer base.  

As Customer Success Consultant you will be tasked with managing customer relationships and proactively managing the maintenance of a high standard of service to all our HE customers both in UK & Internationally, utilising practitioner experience & knowledge within SITS – Tribal’s student information management system.  

Strategically, the Customer Success Consultant will work with senior external stakeholders on short- and long- term key objectives; also working as day-to-day point of contact for escalations and general problem solving matters.  

A further key requirement of the role will be managing and reporting on data related to the service, with a requirement to present to senior management & C-Suite levels of audience on occasion.  

The person 

Established knowledge & experience using SITS (this will be an essential part of the role)  

Practical experience from a company/organisational background within Higher Education  

Produces a high standard of work, with experience achieving successful outcomes aligned to overall organisational objectives  

The ability to think strategically as well as operationally day to day  

A confident individual and strong relationship builder   

What can Tribal offer me? 

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.  

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits. 

Next step -To apply please complete our short application form and attach your most up to date CV. 

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.