Office Manager – Administration and Customer Relations

Ref: 23/110779

Duration: Permanent

Hours: Full-Time

Salary: £26,642 - £30,619 per annum

The Directorate of Student and Campus Life (SCL) at Queen’s University Belfast, is currently seeking to appoint an exceptional candidate to the post of Office Manager – Administration and Customer Relations. Reporting to the Marketing and Customer Relations Manager, the successful candidate will be responsible for assisting with the delivery of an efficient, effective customer led service at Queen’s Sport. The post holder will manage and support all staff, in delivery of the key business areas of administration and customer relations. They will support management in the delivery and development of all systems and procedures relating to the post.

The successful candidate must have, and your application should clearly demonstrate you have:

• Relevant academic/vocational qualifications (minimum 2 A Levels, NVQ level 3 or equivalent level). In the event that you do not meet this criterion, the University will also accept the following which has been deemed equivalent – substantial relevant experience in a directly relevant role.
• Minimum of four years’ relevant work experience in a directly relevant role to include:

- Responsibility for delivering work within defined deadlines and prioritising competing work schedules

- Experience of administrative processes, databases and information systems.

• At least one years’ experience of supervisory/managing staff.

Please note the above are not an exhaustive list.

Key Dates

Closing Date: 17/04/2023

Anticipated Interview Date: 03/05/2023

Further Information

Informal enquiries may be directed to Paul Curry at p.curry@qub.ac.uk

Information about the Directorate can be found at www.queenssport.com/

At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.

We offer an excellent employment package that includes:

• Great terms & conditions
• Pension schemes
• Flexible working by enabling you to design your working week in collaboration with your manager through a blend of remote and office working
• Family-friendly initiatives
• Career development opportunities
• Support for health & mental wellbeing
• Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)

Further information on our attractive package can be found at www.qub.ac.uk/directorates/HumanResources/pay-reward-and-benefits/

Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.

We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: www.qub.ac.uk/diversity; www.qub.ac.uk/sites/QueensGenderInitiative/ and www.qub.ac.uk/sites/StaffGateway/StaffNetworks/

For further information about the role including the essential and desirable criteria please visit www.qub.ac.uk/jobs or click to Apply.

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