Student Living & Guest Experience Receptions Supervisor

We are looking for a Student Living & Guest Experience Receptions Supervisor to join our team!

This role is eligible for the Campus Services New Starter and Refer a Friend bonuses.

About the role:

The Student Living & Guest Experience team are responsible for creating memorable experiences across multiple reception hubs for students, staff, visitors, and commercial guests.

Responsibilities will include:

• Supervising and training a team of permanent and casual staff.
• Liaising with managers to ensure receptions are effectively resourced and providing a consistent service
• Confidently communicating with customers in-person as well as via telephone and email
• Maintaining strong working relationships with other University departments and key stakeholders.

With over 4,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. This role requires a level of flexibility to work a variety of hours, 4/5 days out of 7 days per week between 8am – 10pm depending on operational requirements. This position would be predominantly based supervising our Campus reception.  

This is a permanent position working 36.5 hours over a 4- or 5-day working week, depending on your preference.

For an informal discussion about the role, please contact campusserviceshr@bath.ac.uk however please ensure that you submit your application through the University website.

This role is eligible for the Campus Services New Starter bonus*. Apply today and if you are appointed, receive an additional £500 one month after starting and £500 on successfully passing your probation period (six months). Please note this bonus is pro rata for part time roles. 

This role is eligible for the Campus Services Refer a Friend bonus*. If a Campus Services staff member has ‘referred’ you to apply for this vacancy, please ensure when applying you select ‘Campus Services Employee Referral’ and enter the name of the relevant person when answering the question ‘Where did you learn of this job?'

*Both bonuses are subject to terms and conditions

About you:

Our ideal candidate will:

• Be able to work in a fast-paced environment with conflicting priorities
• Have previous experience in a frontline customer-focused role
• Have the ability and a willingness to take on responsibility
• Be experienced in supervising staff
• Have a friendly and welcoming manner
• Be confident & tactful in dealing with customers from diverse backgrounds

About us:

We are an equal opportunities employer & have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality & intersectionality receiving a Silver Athena SWAN award. 

We are a family-friendly University with an increasingly agile workforce. We’re also proud to be a disability confident leader & are happy to discuss any reasonable adjustments you may require. 

We offer:

• a very generous employer contributory pension scheme;
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
• an excellent reward package that recognises the talents of our diverse workforce; 
• a wide range of personal & professional development opportunities;
• staff uniform provided;
• a number of support options available for new & existing staff to help with the cost of some relocation expenses which you may be eligible for. Please visit the following webpages for more information:

 - Relocation Procedure

 - Interest-Free Loan Scheme

Our campus is surrounded by beautiful countryside, & the City of Bath with its historic charm & social activity only a short distance away creates an excellent environment in which to work.

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