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Communications Coordinator

Birmingham City University - IT Service Management

Location: Birmingham
Salary: £32,418 to £35,237 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 28th March 2023
Closes: 11th April 2023
Job Ref: 032023-213

The Communication Coordinator is responsible for the provision of effective and timely communication to staff and students using appropriate communication technologies to support the delivery of IT initiatives and services.

Contribute to the development of the IT Communications Strategy including collaboration with IT Business Partners, Faculties, and Professional Services to ensure the Communications Strategy is developed and reviewed to support the business requirements

To provide a communications service for IT operational, project and event activities to staff within IT and across the University

To review, maintain and advise on IT content published through iCity and other channels including the IT Service Desk

To co-ordinate with IT Senior Management Team and teams within IT to ensure consistency and quality of communication

To compose and distribute key messages across the organisation relating to IT including drafting concise and accurate briefings and preparing communications that make complex IT issues understandable

To provide a communications service for IT operational, project and event activities to staff within IT and across the University

To help deliver all existing communications mechanisms and support the development of new online and offline channels of communication

  • Degree or relevant professional qualification
  • Good understanding of marketing and promotion of services
  • A commitment to a customer-focused service delivery
  • Able to contribute as part of a team in a busy and pressured environment
  • Meticulous attention to detail and accuracy
  • Excellent communication and interpersonal skills with the ability to establish relationships and maintain contacts with stakeholders across the University

Further details:   Job Description     BCU Values  

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

Birmingham City University ('BCU') is committed to protecting your personal data and being transparent about what we do with your personal data. One of the ways we do this is through our privacy notices. For further information please click here

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