Faculty Relationship Manager

About the Role

Faculty Relationship Managers focus on the partnership between IT Services and Queen Mary University Faculties and Departments focusing on the voice of the customer (VOC) - Students and Staff to ensure the quality of customer experience. As a manager, the Faculty Relationship Manager enables the QMUL operational and longer-term priorities through a specific emphasis on one or more of QMUL Faculties and Departments: Humanities or Social Science (HSS), Professional Services (PS), Science Engineering (S&E), Faculty of Medicine and Dentistry (FMD).

Faculty Relationship Manager will be responsible for managing and operationalising the business change, by focusing on the change adoption cycle through the delivery of the IT Enabling Plan and by strengthening collaboration between Faculties and IT Services to realise the Queen Mary Strategy 2030.

About You

You will be engaging Schools/Departments Staff, Students, and IT Services in the end-to-end change management.

You will be responsible for managing and operationalising the business change at QMUL, by focusing on the change adoption cycle through the delivery of the IT Enabling Plan and by strengthening collaboration between Faculties and IT Services to realise the Queen Mary Strategy 2030.

About the Department

IT Services is a key enabler to the successful fulfilment of Queen Mary’s strategic goals of excellence in research, teaching and learning. Our services support students and colleagues and range from email and internet access to state-of-the-art teaching and learning facilities, business application software and high-performance computing in support of research.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work-life balance and family-friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is a full-time, permanent appointment with an immediate start date. The starting salary will be Grade 6, in the range of £51,048 - £ 56,921 per annum, inclusive of London Allowance.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points-Based Immigration Scheme.

We particularly welcome applications from people who identify as Women, Black, Asian, or other Minority Ethnic groups, as these groups are underrepresented at this level at Queen Mary.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointment processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

We will review applications on a rolling basis – this opportunity has no set deadline for when applications will be closed

Informal enquiries should be addressed to Agnieszka Jankowska a.jankowska@qmul.ac.uk

To apply for the role, please click the ‘apply’ button

Advert information