Student Enquiry Centre Administrator

About the Role
The post will assist in providing front line support to all students and undertake key tasks such as reviewing and updating webpages and response templates, reporting / publishing service statistics and the production and maintenance of training manuals. They will further develop digital and online resources to enhance the student experience including the implementation of technologies such as Chatbots. This is a face-to-face role and is required to be in the office 5 days per week.

About You
The ideal candidate will have experience of working in a Registry environment and have a strong customer focus. You will be highly organised and be able to prioritise workload with minimal supervision. You will be motivated to research and implement new technologies / digital enhancements. Experience of providing project support and using a content management system would be advantageous.

About the Department
Registry Services is responsible for student records from the point of enrolment through to award, for the delivery of examinations, production of an academic timetable, the distribution of bursaries and other approved scholarships, ensuring immigration compliance and dealing with academic and regulatory queries.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is full-time, with an expected start date of May 2023. The starting salary will be Grade 4, in the range of £37,348 - £43,592 per annum, inclusive of London Allowance. Please note that we advertise salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Siobhan Finney: s.l.finney@qmul.ac.uk.

To apply for the role, please click the ‘Apply’ button.

Valuing Diversity & Committed to Equality

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