Student Systems Support Manager

The Opportunity 

University of the Arts London is looking for a Student Systems Support Manager to join our Student Systems Support team on a full-time basis.

The Student Systems Support team provide first and second line technical support to users of the University student system (SITS) and assists with administration behind the student life cycle. As the Student Systems Support Manager you will be responsible for managing the technical support provided to users of the University student system and associated applications. This will include overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues.

The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes and producing manuals and guides, helping to ensure a high level of accuracy and compliance with University and External Body processes and regulations.  

About You

You will have knowledge and experience of supporting student records systems, i.e. SITS, as well as management experience of a customer focused support function. You should be able to foster constructive cross team collaboration and be able to plan, prioritise and manage resources effectively to achieve long term objectives. If you are excited about working for us, go ahead and apply, you might be exactly what we are looking for.

We operate a hybrid working model, with 50% on campus from our High Holborn campus & 50% working from home. Please be aware that this is a 50% Hybrid/50% On campus role.

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries. Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before. 

For the fifth year running, UAL is the world’s second University for Art and Design in the QS World University Rankings® 2023. We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to delivering on our social purpose, creating a better and more sustainable world, championing equality, and bringing creativity to more people than ever before.

To apply please click the apply button.

Closing date: 23:55, 12^th October 2023.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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