Senior Student Content Officer

Job description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student Knowledge & Information department brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all King’s students, from enrolment to graduation.

Student Knowledge & Information is part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

Senior Student Content Officers deliver innovative, digital-led and student-focused content to equip King’s students with the non-academic knowledge and information they need to complete their studies and get the most out of student life.

Contributing to the implementation of our student content strategy, the Senior Officers plan, create and maintain multi-channel content/communications supported by customer relationship management (CRM) and other software. This includes operational emails and newsletters, articles on the Student Services Online knowledge bank (supporting enquiry management), communications campaigns around particular aspects of the student lifecycle (e.g., welcome), external and internal webpages including student news, social media, video content and mobile app functionalities. They measure effectiveness and actively support continuous improvement.

Senior Officers each have similar responsibilities and skills but a distinct remit of content themes, allowing them to gain expert knowledge and act as main point of contact and support for particular teams (both centrally and in faculties), while maintaining flexibility. Remits include:

• Student Operations (e.g. exams, timetabling, graduation)
• Student Services (e.g. counselling, disability, wellbeing)
• Student Success (e.g. academic skills, careers, underrepresented groups)
• Student Community & Engagement (e.g. student news, student co-creation)
• Student Lifecycle Events (Welcome, graduation)

This is an exciting opportunity for candidates looking to gain experience in content management for students, and who wish to utilise their skills and expertise in CRM and communications tools. This is an opportunity to grow your skills in the planning, execution and review of content and communications campaigns.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

Contract type

We have 3 roles available, offered on indefinite contracts. 

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 10am – 4pm.

These roles are hybrid working from home and on campus. These roles will be based in our department, on the Strand campus.

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