Technical Service Desk Engineer

Interview date: TBC

Are you an enthusiastic and skilled IT technical professional, with experience in providing a professional, customer-centric IT support service?

Working as part of a team, this role is the primary contact point for all users of the University's IT services and to offer resolution of incidents and service requests or manage escalations to other resolver groups within the IT Services team.

The successful candidate will have experience working in a 1st/2nd line support environment with at least 3 years' experience in a similar environment. You will play an active role in the running of the IT Bar service, relocating IT hardware around campus, onboarding new employees with the technology assigned, highlighting possible service improvements, and using the University's deployment technologies to deploy the operating system images and associated applications onto relevant hardware.

You will be expected to work effectively and proactively, as well as provide appropriate support and guidance to junior members of the team. There will also be opportunities for the engineers to develop specialist skills through involvement in a wide range of projects.

Qualifications

• Essential:  5 GCSE's (Grade A-C) including English Language and Maths or equivalent work experience 
• Knowledge of ITIL framework relevant to an IT helpdesk
• CompTIA+ or willingness to complete within the first 12 months of employment 

Experience, skills, and knowledge

• Experience of working in an IT Service Desk team operating within an ITIL operational Framework
• Experience of using an IT Service Management Toolset
• Experience of resolving technical problems in end user computing systems including but not exclusive to Windows 10 and Microsoft 365.
• Technical expertise in the following areas to allow first time fix of customer issues, including:

Rewards and benefits

Salary: Grade 6; £29,605 to £32,332 (up to £34,980 with discretionary points)

Pension: West Yorkshire Pension Fund

Annual leave: 28 days (or 181.25 hours) increasing to a maximum of 30 days / 217.5 hours.

Eight bank holidays and five customary days

Find more information about the many other benefits, including salary sacrifice schemes and campus nursery:

www.bradford.ac.uk/human-resources/employee-reward-and-benefits

Additional information

• Hiring manager: Cath Riddiough
• Number of vacancies for this role: 1
• Contract type: Permanent
• Location: On campus
• Work pattern: 36.25 hours per week, Monday to Friday (core hours), some out of hours support is expected at peak times.
• Possible adjustments: We are open to any request for adjustments to support your needs for training and mentoring which would enable you to succeed in this role.
• Application process: Test and Interview.

Next steps

Apply now or if you wish to discuss the role you can message or book a call with , the manager for this role via the 'Contact us' section of our IT recruitment site:

www.bradford.ac.uk/it-services/careers-in-it

Our recruitment site contains other useful information and videos including the full job description, an explanation of the recruitment process, and what it's like to work in our department.

Confronting Inequality: Celebrating Diversity

At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.

In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.

Advert information