Customer Service Assistant (LUM353/1145)

About the Role

The Adult, Community and ESOL Team deliver a range of exciting courses to our diverse learners in the heart of our community. From Maths and English to flower arranging and dress making there is something for everyone!

We are recruiting a Customer Service Assistant for our front of house team to provide services across our community campuses. We're looking for a committed and vibrant professional who is able to engage with and support our learners.

Never worked in a college? That's okay! We're looking for your skills, experience, and ability to make our students feel welcome in our centres acting as the first point of contact and face that they see. Our Campuses are: North Street, Beeston, Deacon House, Eastgate and Enfield. 

The post will be primarily based at our Enfield Centre but you will work across all our sites. We will consider full or part time hours (salary will be pro rate if part time hours) across our working day of 8.30am – 4.30pm Monday to Thursday, 8.30am - 4pm on Fridays, which can be discussed during the interview process.

What You Will Do

• Ensuring that the highest level of front of house service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
• Provide an excellent level of customer service that represents the company’s brand.
• Ensure filing (electronic and paper) is accurate and easily accessible.
• Support student enrolments & Learner Support Fund applications within the School throughout enrolment periods.
• Provide information, data and advice as required by students, staff, stakeholders and external visitors.

About You

• You will need to be flexible, friendly, patient and understanding to be successful in this rewarding role.
• You will have excellent customer service skills with the ability to build rapport with our potential students.
• Good organisational skills.
• Good attention to detail and accuracy.
• Strong IT skills and knowledge of Microsoft Office/Google applications.
• You will have experience of working in a customer focused role.
• You will have a high level of problem solving skills and able to work under your own initiative.
• You will strive to understand and keep up to date with our range of Adults Community and ESOL courses and the wider college provision.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers’ Pension Scheme 
  • Local Government Pension Scheme 
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities -  including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. 

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

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