Front of House Visitor Host - 3 Posts

Location: Old Bodleian Library, Broad Street, Oxford OX1 3BG

About the Role

The Bodleian Libraries welcome thousands of visitors each year to experience the historic heart of the University of Oxford. As part of the Front of House team, you will play a vital role in delivering a world-class visitor experience across our sites. 

You will engage warmly with visitors from all over the world, delivering informative and engaging guided tours and helping to promote the Bodleian’s range of public offers, including ticketed experiences, exhibitions, and events. You will also provide excellent customer service at our public service points, ensuring that all visitors receive a positive and memorable experience. 

You will work to a daily staffing schedule, rotating between different service points. This role involves moving around the historic buildings, walking groups of visitors on guided tours, and occasionally lifting and moving lightweight equipment. 

This is a permanent, part-time post, with three vacancies available. All vacancies will involve weekend working. Please indicate your FTE preference on the supporting evidence form. Please tick all boxes if you would like to be considered for all three posts. 

• Vacancy 1: 20.38 hours per week/0.5584 FTE
  • Week 1: Monday, Tuesday, Friday, Saturday
  • Week 2: Monday, Tuesday, Friday
• Vacancy 2: 20 hours per week/0.5479 FTE
  • Week 1: Wednesday, Thursday, Friday, Sunday
  • Week 2: Monday, Wednesday, Friday
• Vacancy 3: 13 hours per week/0.3562 FTE
  • Monday, Sunday (same pattern each week)

About You

You will be a confident and enthusiastic communicator with a genuine passion for engaging with the public. You will have previous experience in a customer-facing role and be comfortable speaking clearly to diverse audiences, including international visitors and large groups. 

You will be adaptable, reliable, and able to work effectively both independently and as part of a team. You will demonstrate good organisational skills, attention to detail, and the ability to remain calm under pressure. A strong interest in heritage, culture, or education would be an advantage.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans 

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. 

How to Apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application (via the 'Apply' button above). Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered. 

Only applications received online before 12.00 midday (GMT) on Monday 17^th November 2025 can be considered. Interviews are expected to take place during the week commencing Monday 24^th November 2025. The anticipated start date is Monday 5^th January 2026.

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