Student Administration Officer (5 Vacancies)

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Student Administration Officer! We have five full time vacancies available.

ABOUT US
The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students. In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM AND THE ROLE
Our Student Administration team is at the heart of the student experience at the University of Sunderland in London. We work collaboratively to ensure every student’s journey from enrolment through to graduation is smooth, efficient, and supported by exceptional customer service.

As a Student Administration Officer, you will play a key role in managing and developing core administrative processes that underpin the student lifecycle. From maintaining accurate records and supporting enrolment to administering assessments and results, your work will directly impact the quality of the student experience. You’ll use systems to deliver efficient services, respond to complex queries, and provide clear guidance to students and staff. This is a dynamic role and you will balance routine tasks with problem-solving, contribute to service improvements, and ensure compliance with university policies and statutory requirements.

ABOUT YOU
You’ll bring proven experience in administration and a strong customer-focused approach, ideally gained in a busy, multi-stakeholder environment. Highly organised and detail-oriented, you can manage competing priorities without compromising on quality. Your interpersonal skills will enable you to build productive relationships with colleagues and students. If you have experience in higher education or with systems like SITS and VLE platforms, that’s a bonus, but what matters most is your commitment to delivering an excellent student experience and your willingness to learn and adapt. If you’re proactive, resilient, and passionate about supporting others, we would love to hear from you.

WE OFFER

• The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days).
• Excellent Defined Contribution Pension with additional benefits of life cover and income protection.
• Generous annual leave and Christmas closure days on top of Bank Holidays.
• Season Ticket Loan.
• Access to MyLifestyle benefit platform with plentiful of discounts and offers.
• Cycle to Work and Electric Car Salary Sacrifice schemes.
• Enhanced maternity and paternity policies.
• Our commitment to training and development.
• Our location in Canary Wharf with easy access.
• We are an accredited Living Wage Employer.

1^st Stage: Assessment Centre expected to be held in our London offices on 27 January 2026.

2^nd Stage: Interview with panel which is expected to be held on 29 January 2026.

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