Summary of Position
The CIEE Dublin Center Director is responsible for the quality and success of programs offered at the CIEE Study Center in Dublin, Ireland. The Center Director is responsible for ensuring the highest levels of program quality and customer satisfaction.
Human Resources: Maintain overall responsibility for all center staff and faculty.
Academics: Oversee and coordinate the academic program in cooperation with our host institutions faculty and staff.
Student Services: Plan and implement all aspects of services (visas and other legal procedures) that apply to students.
Health and Safety: Monitor events in community related to health and safety risks.
Program Evaluation: Manage the student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses.
Program Management: Manage all aspects of the program in accordance with CIEE policies and agreements.
Administration and Facilities Management: Plan and execute all aspects of center administration.
Financial and Legal Management: Establish and oversee financial controls protocols; oversee cash flow management; and assume bottom-line responsibility for center margins.
Marketing: Participate in the writing of program promotional materials.
Knowledge & Skill Requirements:
- Doctorate preferred, Master’s degree required
- Business experience – seasoned professional with 8-10 years minimum work experience with five years of that in hands on managerial experience in study abroad, international educational exchange, or a related higher education institutional setting
- Budgeting and financial analysis – Proven experience developing and managing budgets
- Seasoned leadership skills – Proven ability to lead a team through the complexities and challenges of a broad range of operational, programmatic, and student affairs issues
- People management – Proven ability to be an extremely strong people manager and be able to accomplish challenging objectives and goals through others
- Process Management – Experience developing, implementing, and managing projects and/or processes
- Customer service – Extremely strong servicing skills and the ability to resolve issues fairly, expediently, and cost-effectively
- Academic Culture – In depth knowledge of and first-hand experience with U.S. and Irish academic institutions and their culture and processes
- Thought leadership – Ability to challenge the way we do business, encourage new ideas/approaches, and understand broader implications of a wide range of business issues
- Integrity – Role model for professionalism and commitment to CIEE values and stated goals. Must exhibit such professionalism both internally (for all employees) and externally (for constituents and partners)
- Interpersonal skills – Ability to engender the trust and confidence of a number of stakeholders and be able to deal effectively with a wide variety of often sensitive issues
- Superior written and verbal communication skills – Ability to effectively communicate with students, parents, faculty, members of the Academic Consortium Board and other employees. Must be able to understand, work through, and resolve a wide range of both business and academic issues
- Technical skills – Familiarity with the Microsoft suite of software and proven interest in using technology to improve business functions
- Language/Culture – Fluency in English required
- Ability to apply good judgement under pressure and to make reasoned and informed decisions in high-ambiguity situations