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IT Services Helpdesk Support Engineer - 2nd Level

Rothamsted Research

Location: Harpenden, St Albans
Salary: £24,225 to £26,573 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 21st October 2019
Closes: 15th November 2019
Overview Of Role

A new opportunity has arisen to work in the IT Services department as a member of the Helpdesk Team with 2nd level responsibilities, providing IT computing support to staff at both our sites and to remote workers.

As a 2nd Level Helpdesk support engineer you will bring the relevant experience and be able to provide advanced technical support to users across the institute. You will also provide support to other members of the team and should be familiar with the latest developments regarding Windows Operating Systems, Apple iOS, Office 365 and mobile devices.

The ideal candidate will have the desire and ability to self-learn Autocad in order to support the Rothamsted Facilities Department. Subsequently, you will be confident using the application and be able to create, amend and print both 2D and 3D drawings using AutoCAD R2014.

The successful candidate will have a commitment to providing exceptional customer service and be a proactive problem solver at anticipating potential issues.

The role will report to the Head of IT and will be part of a team dedicated to providing first class support to its user community.

This is a full-time position, with an initial fixed-term contract of 3 years with a salary in the range of £24,225 to £26,573 per annum.

Interviews will be carried out on the 27th November 2019.

About The Company

Established in 1843, Rothamsted Research is one of the UK's leading Research Institutes delivering world class agricultural science.  Our commitment to learning and development, equality and diversity as well as creating a positive work life balance,  enable a welcoming environment for all prospective employees.  We have an attractive benefits package including 25 days annual leave, a generous pension scheme and an attractive campus offering cultural and recreational activities.  Rothamsted Research values its commitment to equality and diversity in its workforce and we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are currently under-represented within the organisation.
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