Back to search results

Commercial Applications Systems Administrator - LEAP

University of Essex - Digital Innovation and Technology Services (DITS)

Location: Colchester
Salary: £27,116 to £30,497 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 11th October 2021
Closes: 7th November 2021
Job Ref: REQ05204


Digital Innovation and Technology Services (DITS), delivering outstanding IT and enabling excellence in its use, provides the supporting and enabling IT for the whole University across three campuses, from underlying IT infrastructure to digital skills training for staff and students. 

Digital Innovation and Technology Services, a section of over 120 staff, is organised in five main operational service groups – Infrastructure, Technology for People and Place, Software Development, Commercial Applications, and Strategic Projects and Improvement.

The Commercial Applications team is responsible for providing exceptional customer service and support to approximately 3,500 system users and provides the University’s HR and Commercial system users with a single point of contact for services and facilities provided

We have recently completed an exciting four-year project during the period 2016-20 to develop the use and understanding of data to support student success. The project established a new Learner Engagement Activity Portal (LEAP) using StREAM which is a third-party software product from SolutionPath, which is already an important tool in supporting our students, and the development and use of LEAP is a key element of delivering our Education Strategy. The data in LEAP enables us to monitor student engagement across different areas of study activity and intervene to support individual students to succeed and to identify trends to shape our education offer. LEAP data underpin our Education lead indicators that enable us to monitor and assess our performance in relation to student continuation and success to identify areas of action required to address shortfalls and to understand areas of strong performance and good practice. We are now looking to appoint to a number of new roles in the University’s Professional Services teams to lead, manage and develop LEAP as a central tool to support our students and our education ambitions. 

Duties of the Role

We are looking to appoint an enthusiastic, proactive individual to the position of Commercial Applications Systems Administrator – LEAP specifically supporting the systems administration of LEAP alongside the rest of the LEAP team. The post-holder will perform a critical role in system testing, ensuring controls are in place to maintain the integrity of data, security, and helping to ensure process and system documentation is complete, up to date and accessible.

Skills and qualifications required

You will have a high level of competency across all Microsoft Office products, good experience in a wide variety of software and be comfortable in operating across Windows and/ or Mac operating systems.   

You will enjoy working in a fast-paced, teamworking environment and at the same time have the confidence, self-motivation and experience to work on your own initiative. There will be demanding deadlines and the need for a high degree of accuracy and discretion. With excellent customer service skills, you will be sensitive to the needs of a multi-cultural audience, many for whom English may not be their native language.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website contains more information about the University of Essex. If you have a disability and would like information in a different format, please telephone (01206) 876559.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):


Job tools
More jobs from University of Essex

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended has been optimised for the latest browsers.

For the best user experience, we recommend viewing on one of the following:

Google Chrome Firefox Microsoft Edge