Location: | Bath |
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Salary: | £37,099 to £44,263 Grade 7 |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 12th September 2024 |
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Closes: | 29th September 2024 |
Job Ref: | CH11808R |
Are you a skilled Team Leader with a background in IT and/or Audio-Visual support and service delivery?
We have an exciting opportunity to lead a team focussed on the support of specialist and advanced IT and Audio Visual equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), enabling the team to make a significant contribution to the on-going development of an exceptional service, and to provide support within a changing business, research and technical environment.
About the role
You will lead a small team of second line Senior Service Analysts supporting the learning, teaching, research, and administrative activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise and line management in your area, whilst maintaining a supportive environment for your team members.
A typical day may see you and your team helping to set up and deploy equipment within a research laboratory or practical teaching laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience.
You will also assist in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer-base and staff within DDaT.
This post is to lead a small team dedicated to the second line specialist IT support of staff and students; however, you will be expected to collaborate with colleagues from other Support teams in support of their areas.
This role is offered on a full time (36.5 hours per week) permanent basis.
About you
An ideal candidate in this role will:
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