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Relationship Manager

BPP - Client Services

Location: London, Manchester, Work from home
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 5th October 2022
Closes: 17th November 2022
Job Ref: 001372
 

Striving for client retention to secure portfolio success

Fostering key stakeholder relationships at every level of our business, you will champion key programmes that are designed to achieve exceptional client retention. Proactively running and building important portfolios, you’re essential to all onboarding and on-going service delivery – maintaining lifelong relationships that deliver successful working partnerships.

What you’ll be doing

  • Establishing and maintaining strong client relationship through regular and structured contact that will include face to face meetings and telephone/email communications.
  • Acting as a key point of contact for the client training team and senior stakeholders:
    • Chairing client meetings and organise events
    • Awareness of student results across Schools, and associated analysis where required
    • Ensuring the client is aware of the portfolio of available programmes across Schools
    • Working with internal departments to ensure that everything is in place to ensure the end to end programme logistics runs smoothly and on time
    • Ensuring communication to students/apprentices/client of programme structure at each cohort is timely and clear
    • Leading on programme related contact with students e.g. Kick-off calls, re-sit calls, deferral calls
  • Liaising with internal teams to discuss programme activity on a frequent basis
  • Working with Faculty and Subject Matter Experts to ensure alignment on Achievement Ladder deadlines and communication to the client is timely
  • Liaising with Service Delivery team to ensure programme scheduling and tasks take place in desired timescale

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.   Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

What we’re looking for

  • Track record of building and managing successful client and business relationships
  • Proven project management skills
  • Excellent communication skills – both verbal and written
  • Strong planning skills – with examples of detailed planning processes
  • Exceptional negotiating skills – ability to influence outside of line management structure
  • Good IT skills
  • Ability to operate within data protection guidelines and ensure customer confidentiality is maintained at all times
  • Passionate about excellent client service with proactive, customer-centric attitude
  • Ability to cope with conflicting demands and prioritise tasks to meet strict KPIs
  • Management/supervisory experience ideal
  • Knowledge of BPP products, processes, and experience in the education sector preferred

The successful candidate will be required to undergo a credit check and a basic DBS check.

Sound like the perfect fit? Apply today.

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