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Reader Services Team Leader

SOAS University of London - Library

Location: London
Salary: £31,834 to £38,213 Grade 6, per annum (Including London Allowance)
Hours: Full Time, Part Time
Contract Type: Permanent
Placed On: 7th December 2022
Closes: 6th January 2023
Job Ref: JP692508BloRSTL

Location: Bloomsbury, London

Contract type:  Permanent x 3 roles

Hours: 

1 role part time, 28 hours per week, including weekend and evening hours to 11.30pm

2 roles Full Time including weekend and evening hours to 11.30pm

About the roles

We need 3 additional Reader Services Team Leaders to lead a team providing excellent customer service and to support the effective delivery of Library services to researchers, students and visitors.

About you

We are looking for someone with a customer service focus, excellent attention to detail as well as a willingness to learn. You will need to demonstrate:

  • Customer focus
  • Problem solving ability
  • Team working skills
  • Demonstrate willingness to learn new systems including through independent learning

In return we offer 30 days holiday plus bank holidays and additional School closure days; a generous employer pension contribution; a number of loan schemes including season ticket and IT equipment; Cycle to Work Scheme; enhanced Maternity, Paternity and Adoption Pay provisions, childcare voucher scheme and financial support for childcare

Further Information

For an informal discussion regarding the role, please contact Karen Crouch, on KC37@soas.ac.uk

About us

We are SOAS University of London; the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East.

How to Apply

Closing date: Wednesday 6th January 2023 by 23:59 to be considered.

Interviews will provisionally be w/c 15th January 2023 

We would particularly welcome applications from candidates from working class, first generation Higher Education, the Global South, Black, Asian or other minority ethnic and underrepresented groups. All appointment decisions will be made on merit, following a fair and competitive process.

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