Location: | London |
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Salary: | £35,477 to £39,860 (pro rata) |
Hours: | Full Time |
Contract Type: | Fixed-Term/Contract |
Placed On: | 10th January 2023 |
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Closes: | 5th February 2023 |
Job Ref: | FOG00782 |
Job summary
Join us as Operations Manager and be part of our Commercial Team overseeing exciting and busy Summer residential business of events and accommodation.
With access to circa 2,200 bedrooms in South Kensington and North Acton, over 100 conference/meeting venues in central London, and a premium summer school hosting 500 students annually, Commercial Operations generates valuable income for Imperial to supplement its core activities.
The department was heavily impacted by the pandemic with no on-campus commercial activity during 2020 or 2021. The group successfully relaunched its operations in summer 2022. We are now looking to refine and grow an innovative business strategy focused on achieving profitability at scale using our concept of “Summer Learning”.
The Operations Manager will have responsibility for the management of events and the summer accommodation Front of House services to ensure an efficient and effective service is delivered within budget. Ensuring the management of events in accordance with health / hygiene legislation and Departmental / College policies. Leading, developing and motivating the event operations and summer accommodation Front of House teams.
A flexible, motivated, positive and enthusiastic attitude when dealing with people is essential, as is the desire to deliver and achieve the highest standards in customer service.
Duties and responsibilities
The Successful candidate will oversee summer accommodation Reception and Events services including catering, bars and audio visual requirements and manage events to ensure consistent specified high standards
They will be expected to make arrangements to fulfil specific Group requirements according to the Group Questionnaire and the Delegate Rooming List; attend weekly meetings with the Group Events and Accommodation Executives on updates of incoming groups, events and clients
Always ensuring services are benchmarked against competitors, revenue is maximised at every opportunity, events are operated within budget and customer feedback is acted upon to improve service.
Daily management of event operations staff to include training and development, ensuring motivation is maintained to deliver a good level of customer service to all clients.
Essential requirements
Further information
Working hours – 35 hours pw working 5/7 days, fixed term – 2 x 9 month contracts (Jan-Oct) and 5 x 7 month contracts (Mar-Oct)
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