Hardship Funds Assessor - Money@CampusLife

Fulltime, permanent position 35 hours per week

This position will be based at the Singleton Campus however, the post holder may be required to travel between campuses as necessary.

This position will be based in the Money@CampusLife team who work with colleagues across the CampusLife department offering impartial, non-judgemental advice and support services to all students in a relaxed, friendly, and confidential manner. This unique role will offer the successful candidate the opportunity to make a positive difference to students lives by offering practical financial assistance to those in need.

Based within Campus Life, the Money@CampusLife team provide information, advice and guidance on student money-related issues to the diverse student population at Swansea University and our prospective students. The Money@CampusLife team are seeking to recruit a Hardship Funds Assessor to undertake assessments of applications to the University’s range of Hardship Funds. Working alongside our busy and dedicated team of Student Money Advisors, the role will require you to make decisions as to an applications eligibility, award level, or refusal according to prescribed, set criteria ensuring a fair and transparent system for the benefit of students. This will involve regular communication with applicants and a desire to appreciate and understand the diversity and challenges of the student experience.

This is an exciting opportunity for an enthusiastic and empathic individual with exceptional organisational, assessment and customer service skills.  You will need to have excellent inter-personal skills, experience of prioritising multiple tasks in a diverse environment, be able to demonstrate professionalism, competency, and confidence in your oral and written communication.

You will need to be able to adapt readily to change, undertaking assessments of applications to the University’s Hardship Funds and take the lead in establishing sound administrative and financial procedures.  This will require you to have excellent people skills and a drive to deliver a service focussed on supporting students facing financial hardship. With Experience of undertaking assessment of circumstance and/or financial assessments or similar, you will be flexible and able to respond creatively to challenges with an understanding of student issues and the demands of student life.

Candidates should include reference to the values and personal attributes within their applications, in addition to the essential and desirable criteria. The panel will be assessing against all of these skills and attributes.

• For further information please contact Alison Maguire, Manager, Money@CampusLife & Participation@CampusLife - d.maguire@swansea.ac.uk
• We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

Please note this job is also being advertised to a pool of colleagues internally as part of our university commitment to employee redeployment.  Should this post be filled from this route then you will receive an email confirming this. If you do not receive an email, please assume that your application is still in process.

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